Shipping

We dispatch from London, United Kingdom. For the European Union destinations we serve, applicable customs duties, import VAT and customs clearance fees are included in the price and covered by SOVRA. You are not responsible for additional import charges on delivery. If the carrier requests these charges, contact us at contact@axiomdigital.digital so that we can cover them.

A delivery method matched to each product

Standard parcels

The knee massager, the thermometer, the mat, the filters and the water care kit ship as parcels. Depending on the size, they arrive in your letterbox or are handed to you.

Heavy parcels

The sauna blanket, the compression boots and the outdoor cover are handed over in person, against signature.

Cold plunge and full ritual: pallet delivery

The cold plunge kit and the ritual bundle are delivered on a pallet with a tail lift, by appointment and against signature. The pallet is set down at the kerb or at the property line. The driver does not use stairs or lifts and does not enter the home.

Plan for truck access and an unloading spot, then for moving the unit to its final place. Delivery of these two products is included in Germany and the United Kingdom.

Outdoor sauna: XXL pallet delivery

The sauna is delivered on a pallet by heavy goods vehicle. Plan for truck access, suitable unloading equipment and at least two people to take receipt. It is set down at the kerb or at the property line, with no installation inside the home. We contact you after the order to agree the appointment and check the access.

Where we deliver

We currently deliver to Germany and the United Kingdom. Other destinations are not currently open for orders.

Shipping costs

Cold plunge kit, bundle and sauna: delivery included to Germany and the United Kingdom. Standard parcels (knee massager, thermometer, mat, filters and water care kit): €6.90 to Germany. Heavy parcels (sauna blanket, compression boots and outdoor cover): €11.90 to Germany. The same base rates apply to the United Kingdom; the converted GBP amounts are shown before payment. Parcel shipping is free for orders of €150 or more. Below this threshold, charges from different shipping profiles may be combined in a mixed basket; the total is displayed before payment.

For United Kingdom orders, checkout prices and shipping charges are displayed in GBP using the store conversion rate. Import charges are included and covered by SOVRA, with no additional charge to the recipient.

For new-catalogue products under the general shipping profile, delivery costs €5.99, with free delivery from €50; the applicable GBP amounts are shown before payment. The existing parcel rates and €150 threshold above apply to the earlier range. The 15-calendar-day delivery timeframe for the new catalogue takes precedence over the earlier-range timeframe below.

Lead time and preparing for the delivery

After payment confirmation: 2–5 business days for preparation, then a further 2–3 business days to hand the goods to the carrier. Delivery takes up to 5 business days after handover. Allow up to 13 business days in total after payment for parcels and pallets. Business days are Monday to Friday, excluding public holidays. Pallet deliveries are arranged with you by appointment.

Check the condition of the packaging before signing and write any reservation on the delivery note. Keep the delivery paperwork and contact us if anything is wrong. These checks do not limit your statutory rights.

To prepare a pallet delivery, write to contact@axiomdigital.digital. See also our Returns and withdrawal page.

Transport arrangements and tracking

After payment is confirmed, we prepare your order and select an agency or carrier suited to the product and destination. The carrier may vary from one order to another. Acceptance of the goods and transport conditions are checked before handover.

After the goods have actually been handed to the carrier, we send you its name and the tracking number or link as soon as it is available. Creating a label alone does not mean that the parcel has been handed over. For delivery questions, contact SOVRA at contact@axiomdigital.digital.

The choice of carrier does not change the amount confirmed when you placed your order. Customs duties, import VAT and customs clearance fees for the destinations served remain covered by SOVRA, without an additional charge to the recipient.