Before you buy: your SOVRA guide
1. Activity and model
What should the equipment do in your daily routine? Compare the actual version, not just similar product names. Our buying guide helps you choose a product family.
2. Space, dimensions and power
Check the information on the individual product page. For larger equipment, measure the installation space and access route. Ask us about anything unclear before ordering.
3. Included items and variants
Check which components are included and whether you have chosen the right size or version. Only order accessories after confirming model compatibility.
4. Delivery and returns
Read the current delivery and return conditions before buying. If details for your location or a bulky item are missing, ask us before ordering.
5. First use and care
Follow the instructions supplied for your exact model, including safety, cleaning and storage. Do not transfer settings or instructions from other brands. If the instructions are missing or unclear, contact us before first use.
6. Need help?
Tell us the product name and desired version. For an existing order, share the order number through our contact channel, not publicly.