Frequently asked questions
Where should I put the cold plunge kit?
Where should I put the cold plunge kit?
On a level, stable surface that can carry the weight when filled: water adds a great deal of load. Plan for a suitable power supply within reach. For an outdoor spot, have the operating conditions confirmed and choose a place out of direct sun where possible. Dimensions and filled weight will follow once we receive the data sheet; have them confirmed before you prepare the space.
How does delivery work?
How does delivery work?
No customs or import charges apply within the EU. The kit arrives on a pallet: the carrier arranges an appointment and leaves the pallet at the kerb or property line, against signature. Stairs and indoor delivery are excluded. Plan the route to its final position. The exact lead time is shown at checkout, once the delivery address is known.
Do I need help to take delivery?
Do I need help to take delivery?
For the cold plunge kit the carrier unloads the pallet with a tail lift. Plan for one person to take delivery and for help moving the tub to its position. Any moving equipment must match the actual weight. For the sauna, at least two people are required.
What if the packaging is damaged on arrival?
What if the packaging is damaged on arrival?
Check the packaging before you sign and note any damage specifically on the delivery note, for example “packaging crushed on the right-hand side”. Photograph it before unpacking and write to us afterwards. This makes the claim easier to handle with the carrier. A missing note does not remove your statutory rights against the seller.
How do I look after the water in the cold plunge?
How do I look after the water in the cold plunge?
Even cold, filtered water needs care. Follow the manual for filtration, water quality checks and water changes. How often depends on use and configuration; fixed intervals are not yet confirmed. Use only tests and treatment products compatible with your version.
Can I use the kit outdoors in winter?
Can I use the kit outdoors in winter?
Use in freezing conditions is not yet confirmed. A heating function on its own does not guarantee frost protection for the tub, the pipework or the unit. Outdoor temperature limits and winter storage guidance must be checked in the manual for your version. Write to us before ordering if you plan to use the kit outdoors all year round.
What happens if something breaks?
What happens if something breaks?
Write to us with the item reference, your order number and a description of the problem, ideally with a photo or video. We answer in writing and tell you what happens next. Your statutory rights apply, with at least two years of cover on new goods in the European Union.
Can I change my mind after ordering?
Can I change my mind after ordering?
On a distance sale with a right of withdrawal you have fourteen days from receipt to tell us, without giving a reason. Pallet returns of the cold plunge kit and the bundle are free and organised by us. For the other products, the direct cost of the return is yours.
Who sells this product?
Who sells this product?
AXIOM DGTL LTD, registered in England and Wales under number 17426405. SOVRA is its trading name. A human answers messages: contact@axiomdigital.digital, +32 2 657 87 56.